Services markerting:integrating customer focus across the firm (Record no. 3949)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00519nam a2200181Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230919144430.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221221s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780072961942 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Chuka University Library |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | BSL HD 9980.5 |
| Item number | Z45 2006 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml,V.A |
| 9 (RLIN) | 2987 |
| 245 #0 - TITLE STATEMENT | |
| Title | Services markerting:integrating customer focus across the firm |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Mc graw hill |
| Name of publisher, distributor, etc. | Boston |
| Date of publication, distribution, etc. | 2006 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 708p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | service industries---marketing |
| 9 (RLIN) | 12701 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Long Loan Books |
| Source of classification or shelving scheme | Library of Congress Classification |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| General Collection Books | Main Campus Library | Main Campus Library | Business Studies Library | 21/12/2022 | BSL HD 9980.5 .Z45 2006 | 3870/2009 | 21/12/2022 | 21/12/2022 | Long Loan Books |