000 00388nam a2200133Ia 4500
008 230107s9999||||xx |||||||||||||| ||und||
020 _a0-8213-5148-6
040 _cChuka University Library
050 _aBSL HD 9980.5
_bZ45 2006
100 _aZeithamic,V.A
245 0 _aServices markerting:integrating customer focus across the firm
260 _aMc graw hill
_bBoston
_c2006
942 _cBK
999 _c8018
_d8018