000 | 00388nam a2200133Ia 4500 | ||
---|---|---|---|
008 | 230107s9999||||xx |||||||||||||| ||und|| | ||
020 | _a0-8213-5148-6 | ||
040 | _cChuka University Library | ||
050 |
_aBSL HD 9980.5 _bZ45 2006 |
||
100 | _aZeithamic,V.A | ||
245 | 0 | _aServices markerting:integrating customer focus across the firm | |
260 |
_aMc graw hill _bBoston _c2006 |
||
942 | _cBK | ||
999 |
_c8018 _d8018 |