000 | 00393nam a2200133Ia 4500 | ||
---|---|---|---|
008 | 221221s9999 xx 000 0 und d | ||
020 | _a0-8213-5148-6 | ||
040 | _cChuka University Library | ||
050 |
_aHD 9980.5 _bZ45 2006 |
||
100 |
_aZeithamic,V.A _92990 |
||
245 | 0 | _aServices markerting:integrating customer focus across the firm | |
260 |
_aMc graw hill _bBoston _c2006 |
||
942 |
_cBK _01 |
||
999 |
_c3952 _d3952 |