000 00393nam a2200133Ia 4500
008 221221s9999 xx 000 0 und d
020 _a0-8213-5148-6
040 _cChuka University Library
050 _aHD 9980.5
_bZ45 2006
100 _aZeithamic,V.A
_92990
245 0 _aServices markerting:integrating customer focus across the firm
260 _aMc graw hill
_bBoston
_c2006
942 _cBK
_01
999 _c3952
_d3952