| 000 | 00519nam a2200181Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20230919144430.0 | ||
| 008 | 221221s9999 xx 000 0 und d | ||
| 020 | _a9780072961942 | ||
| 040 | _cChuka University Library | ||
| 050 |
_aBSL HD 9980.5 _bZ45 2006 |
||
| 100 |
_aZeithaml,V.A _92987 |
||
| 245 | 0 | _aServices markerting:integrating customer focus across the firm | |
| 260 |
_aMc graw hill _bBoston _c2006 |
||
| 300 | _a708p. | ||
| 650 |
_aservice industries---marketing _912701 |
||
| 942 |
_cBK _2lcc |
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| 999 |
_c3949 _d3949 |
||