| 000 | 00520nam a2200181Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20230803135207.0 | ||
| 008 | 221216s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0-07-822633-3 | ||
| 040 | _cChuka University Library | ||
| 050 |
_aHF 5415.5 _b.L83 2000 |
||
| 100 |
_aLucas, Robert W. _91610 |
||
| 245 | 0 | _aCustomer Service: Skills and Concepts for Success | |
| 260 |
_aNew York _bMcGraw-Hill _c2000 |
||
| 300 |
_a532p. _bColoured illustrations |
||
| 650 |
_aCustomer services _911219 |
||
| 942 |
_cBK _2lcc |
||
| 999 |
_c2356 _d2356 |
||