| 000 | 00381nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 221216s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0-07-822633-3 | ||
| 040 | _cChuka University Library | ||
| 050 |
_aHF 5415.5 _b .L83 2000 |
||
| 100 |
_aLucas, Robert W. _91607 |
||
| 245 | 0 | _aCustomer Service:Skills and Concepts for success | |
| 260 |
_aMcGraw-Hill _bNewYork _c2000 |
||
| 942 | _cBK | ||
| 999 |
_c2353 _d2353 |
||