000 00504nam a22001817a 4500
003 OSt
005 20250811162009.0
008 250811b |||||||| |||| 00| 0 eng d
020 _a0070217602
040 _cChuka university
050 _aHD 9980.5 .F549 1997
100 _aFitzsimmons A James
_921162
245 _aService management operations,strategy and information technology
260 _aUSA
_bMCGraw hill
_c1997
300 _a613p
650 _aService industries
_921163
942 _2lcc
_cBK
_n0
999 _c20320
_d20320