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1.
Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully by
Material type: Text Text
Publication details: Mumbai Jaico Publishing House 2005
Availability: Items available for loan: Main Campus Library (1)Location, call number: General Stacks HF 5415.5 .P39 2005.

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2.
Relationship Marketing: Successful Strategies for the age of the Customer by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Canada Addison-Wesley Publishing Company 1991
Availability: Items available for loan: Main Campus Library (1)Location, call number: General Stacks HF 5415 .M2616 1991.

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3.
The Big Book of Customer Service by
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for loan: Main Campus Library (1)Location, call number: General Stacks HF 5549.T7C29 1999.

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