TY  - BOOK
AU  - Zeithamic,V.A
TI  - Services markerting:integrating customer focus across the firm
SN  - 0-8213-5148-6
AV  - BSL HD 9980.5 Z45 2006
PY  - 2006///
CY  - Mc graw hill
PB  - Boston
ER  -