Ross,Catherine Sheldrick,Kirsti Nilsen and Marie L.Radford <br/><br/>
Conducting the reference interview:a how to do it manual for librarians 

 - Neal-Schuman pub  New York  2009 
<br/><br/><label>ISBN: </label>9781555706555 
<br/><br/><label>LC Class. No.: </label>Z 711   / R67 2009