TY  - BOOK
AU  - Payne, Sheila
TI  - Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully
SN  - 8172249667
AV  - HF 5415.5 .P39 2005
PY  - 2005///
CY  - Mumbai
PB  - Jaico Publishing House
KW  - Customer service
ER  -