TY  - BOOK
AU  - Lucas, Robert W.
TI  - Customer Service: Skills and Concepts for Success
SN  - 0-07-822633-3
AV  - HF 5415.5  .L83 2000
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
ER  -