Lucas, Robert W. <br/><br/>
Customer Service: Skills and Concepts for Success 

 - New York  McGraw-Hill  2000 
 - 532p.  Coloured illustrations 
<br/><br/><label>ISBN: </label>0-07-822633-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF 5415.5   / .L83 2000