TY  - BOOK
ED  - Educational Foundation (National Restaurant Association)
TI  - NRAEF ManageFirst customer service: competency guide 
SN  - 0132283816
AV  - HF 51415.5  .N38 2007
PY  - 2007///
CY  - Upper Saddle River, N.J.
PB  - Pearson, Prentice Hall
KW  - Hospitality industry
KW  - Customer services
N1  - "A foundation topic of the NRAEF Certificate program"--Cover; Includes Index
UR  - http://www.loc.gov/catdir/toc/fy0708/2006297214.html
ER  -