TY  - BOOK
AU  - Lanning, Michael J.
TI  - Delivering profitable value: A revolutionary framework to accelerate growth, generate wealth, and rediscover and heart of business
SN  - 073820045-X
AV  - HF 5415.5 .L36 1998 
PY  - 1998///
CY  - New York,USA
PB  - HarperCollins Publishers
KW  - 1. Customer relations
ER  -