Lanning, Michael J. <br/><br/>
Delivering profitable value: A revolutionary framework to accelerate growth, generate wealth, and rediscover and heart of business. 

 - New York,USA  HarperCollins Publishers  1998. 
 - 320p. 
<br/><br/><label>ISBN: </label>073820045-X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Customer relations.
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .L36 1998