Reichheld Fred <br/><br/>
the ultimate question 

 - 211 p. 
<br/><br/><label>ISBN: </label>9781591397830 
<br/><br/><label>Subjects--Geographic Terms: </label><br/>1. CUSTOMER RELATIONS. 2. CONSUMER SATISFACTIONS .3. customer loyalty 4. employee motivation 5. employee loyalty 6. leadership. 7. success in business
<br/><br/><label>LC Class. No.: </label>HF 5415.5 R439 2006