Fitzsimmons A James <br/><br/>
Service management operations,strategy and information technology 

 - USA  MCGraw hill  1997 
 - 613p 
<br/><br/><label>ISBN: </label>0070217602 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries
<br/><br/><label>LC Class. No.: </label>HD 9980.5 .F549 1997