TY  - BOOK
AU  - Bell, Chip R.
TI  - Wired and dangerous: how your customers have changed and what to do about it
SN  - 9781605099750
AV  - HF 5415 .B43835 2011. 
PY  - 2011///
CY  - San Francisco-USA.
PB  - Berrett-Koehler Publishers.
KW  - 1. Customer relations. 2. Customer services. 3. Customer Loyalty. 4. Internet
ER  -