Bell, Chip R. <br/><br/>
Wired and dangerous: how your customers have changed and what to do about it. 

 - San Francisco-USA.  Berrett-Koehler Publishers.  2011. 
 - 248p. 
<br/><br/><label>ISBN: </label>9781605099750 
<br/><br/><label>Subjects--Topical Terms: </label><br/>1. Customer relations. 2. Customer services. 3. Customer Loyalty. 4. Internet.
<br/><br/><label>LC Class. No.: </label>HF 5415 .B43835 2011.