TY - BOOK AU - Sobczak, Art TI - Smart calling: Eliminate the fear, failure, and rejection from cold calling SN - 978-1-118-58871-0 AV - HF 5438.3 .S63 2013 PY - 2013/// CY - Hoboken, New Jersey PB - John Wiley & Sons KW - 1. Telephone Selling KW - 2. Telemarketing ER -