Sobczak, Art Smart calling: Eliminate the fear, failure, and rejection from cold calling - 2nd ed. - Hoboken, New Jersey John Wiley & Sons 2013 - 245p. ISBN: 978-1-118-58871-0 Subjects--Topical Terms: 1. Telephone Selling2. Telemarketing LC Class. No.: HF 5438.3 / .S63 2013