Steadmon Charles E., CHA & Michael L. Kasavana, Ph.D. <br/><br/>
MANAGING FRONT OFFICE OPERATIONS 

 - 2th ed 
 - East Lansing ,Michigan  EDUCATIONAL INSTITUTE OF THE AMERICAN HOTEL & MOTEL ASSOCIATION   1988 
 - Various pagings  Illustrated 
<br/><br/><label>ISBN: </label>0866120416 
<br/><br/><label>LC Class. No.: </label>TX 911.3  / .S74