TY  - BOOK
AU  - Kandampully J. Ph.D., Connie M, Ph.D., Beverley sparks,Ph.D
TI  - Service Quality Management in Hospitality & Tourism 
SN  - 9788179927434
AV  - TX 911.3 .S47
PY  - 2008///
CY  - Mumbai
PB  - Jaico Publishing House
KW  - Hospitality Management
ER  -