Kandampully J. Ph.D., Connie M, Ph.D., Beverley sparks,Ph.D <br/><br/>
Service Quality Management in Hospitality & Tourism  

 - Mumbai  Jaico Publishing House  2008 
 - 339p 
<br/><br/><label>ISBN: </label>9788179927434 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality Management
<br/><br/><label>LC Class. No.: </label>TX 911.3  / .S47