TY  - BOOK
AU  - Braithwaite, Timothy.
TI  - Information service excellence through TQM: Building partnerships for business process reengineering and continuous improvement
SN  - 0873892712
AV  - T 58.64 B73 1994
PY  - 1994///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Information service
ER  -