Abbott,Peter and Sue Lewy <br/><br/>
Front office:procedures,social skills,yield and management  

 - Butterworth -Heinnmann  Oxford  1999 
<br/><br/><label>ISBN: </label>0-7506-4230-0 
<br/><br/><label>LC Class. No.: </label>TX 911.3  / A23 1999