Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 21065

003 - CONTROL NUMBER IDENTIFIER

• control field: OSt

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20250808142318.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 250808|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: OSt
• Transcribing agency: OSt

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name entry element: 1. Customer relations. 2. Customer services. 3. Customer Loyalty. 4. Internet

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (OSt)20250: Bell, Chip R. 21064, Wired and dangerous: how your customers have changed and what to do about it., 2011.